Refund Policy

The promise

Email us within 14 days of any payment and we will refund it in full. You do not need to explain yourself, fill in a form, or talk to anyone first. One email is enough.

This applies to every paid plan, monthly or annual, and to renewals as well as first payments.

How to ask

Email support@getsellerpulse.com from the address on your OrderDesk account, and say you would like a refund. That is the whole process.

• We reply within 2 working days.
• The refund is issued through our payment provider, back to the card or method you paid with. Banks usually take a further 5–10 working days to show it.
• We cannot refund to a different card or account than the one used for the payment — that is a restriction of the payment system, not a policy of ours.

After 14 days

Outside that window we do not usually refund a part-used period. But if something has gone genuinely wrong — the service was unavailable, you were charged twice, a renewal took you by surprise — write to us anyway. We read every message and we would rather fix it than argue about it.

Cancelling is not the same as a refund

You can cancel at any time from Settings. Cancelling stops the next payment; it does not automatically return the current one. Your plan keeps working until the end of the period you have already paid for, and then your account drops back to the Free plan.

Nothing is deleted when you cancel or downgrade. Your orders, customers and history stay exactly where they are.

The Free plan

The Free plan costs nothing and has no time limit, so there is never anything to refund. You are never asked for a card to use it.

How refunds are paid

Payment is by card, through our payment provider. The same 14-day promise applies, and refunds go back to the card the payment came from.

Failed renewals

If a renewal payment fails we try again and email you. If it keeps failing, your account simply returns to the Free plan — you are not chased for the money and nothing is deleted.

Questions

Anything at all about a payment or a refund: support@getsellerpulse.com. This policy sits alongside our terms of service; where the two describe the same thing, they say the same thing.